Privacy Policy

This Privacy Policy explains how Agrihawk Technologies Pvt. Ltd. (“Fyllo”, “we”, “us”) collects, uses, stores, and protects your personal data when you use www.fyllo.in and our services. We are committed to handling your data in accordance with India’s Digital Personal Data Protection Act, 2023 and the rules made under it. By using our website and services, you agree to the practices described here.

1. Who We Are

Fyllo is a product of Agrihawk Technologies Pvt. Ltd., a precision-agriculture company based in Bangalore, India. For the purposes of applicable data protection law, Agrihawk Technologies Pvt. Ltd. is the Data Fiduciary responsible for your personal data.

2. Personal Data We Collect

We collect only the data needed to provide our services:

• Identity and contact data: name, mobile number, email address.
• Order and delivery data: shipping address, order details, and device information.
• Channel partner data: name, phone, email, city, state, and experience details when you apply to become a channel partner.
• Enquiry data: name, email, phone, and message content when you contact us.
• Technical and usage data: IP address, device/browser type, and interactions with our website, collected via analytics tools (see “Cookies and Analytics” below).

We do not intentionally collect sensitive personal data beyond what is described above.

3. How and Why We Use Your Data

We process your personal data for the following purposes, on the basis of your consent:

• To create and manage your account and verify your identity via OTP.
• To process bookings, orders, payments, and deliveries.
• To provide farming advisory, weather, and device-related services you request.
• To respond to enquiries and provide customer support.
• To process channel partner applications.
• To improve our website and services and understand how they are used.
• To send you service-related communications and, where you have consented, updates about our products.

4. Consent and Withdrawal

We process your personal data based on the consent you provide at the point of collection. You have the right to withdraw your consent at any time by contacting us at the address below. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal, and may mean we are unable to provide certain services that depend on that data.

5. How We Share Your Data

We do not sell your personal data. We share it only with trusted service providers (Data Processors) who help us operate our services, under contractual safeguards:

• Payment processing is handled through our secure backend and a third-party payment gateway (Razorpay). We do not store your full card or banking details on our servers.
• Transactional and enquiry emails are delivered via our email service provider (Resend).
• Website analytics and performance measurement use Google Analytics and Meta Pixel.
• Maps and location features use MapLibre.

We may also disclose data where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with legal, accounting, or reporting obligations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed.
• Request correction, completion, or updating of inaccurate or incomplete data.
• Request erasure of your personal data, subject to legal retention requirements.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Readily available grievance redressal (see “Grievance Officer” below).

To exercise any of these rights, contact our Grievance Officer.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and Meta Pixel, to understand usage and improve our services. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

10. Children’s Data

Our services are intended for farmers, dealers, and business users, and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected such data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top indicates when it was last revised. We encourage you to review it periodically.

12. Grievance Officer

If you have any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact our Grievance Officer:

We will acknowledge and address your request within the timelines prescribed under applicable law.